Frequently Asked Questions
Where can I find the Plumeria Living & Design showroom?
Our showroom is a great place to explore our collections firsthand. You can find us at 1443 South Orlando Avenue, Maitland, Orlando, Florida, 32751. Come see, feel, and buy our products in person!
What types of payment do you accept?
We welcome payments via American Express, Visa, MasterCard, and Maestro
Do you offer interior design services?
Absolutely! Our Interior Design Studio specializes in complete project management for both home
and commercial spaces. This includes everything from planning and renovation to decorating. Our skilled team of architects, designers, decorators, and sales representatives are ready to bring your vision to life. Interested in starting a project? Reach out to us at info@plumeriadd.com
What are your business hours?
Our showroom is open Monday through Saturday, 10 AM–6 PM Eastern Time. We are closed on Sundays.
Do you ship nationwide?
Yes, Plumeria Living & Design ships all over the United States. Shipping costs and terms vary depending on where you're located. For any questions about shipping, feel free
to get in touch with us at info@plumeriadd.com
How are shipping costs calculated?
Your shipping costs will be calculated at the checkout. If you have any specific questions or need
assistance, please don't hesitate to contact us at info@plumeriadd.com
Where can I find the size and dimensions of a product?
All product specifications, including measurements, are available in the product descriptions on our website. Can't find what you're looking for? Our customer service team is just a click away at link.
Is it possible to order online and pick up in-store?
In-store pickup is not currently available for online orders. Please select an available shipping option at checkout.
Can I return or exchange an online purchase in your showroom?
All sales are final, and we do not accept returns. Exchange requests may be considered on a case-by-case basis within 10 days of delivery, subject to our Returns & Exchange Policy. Please email info@plumeriadd.com with your order number before bringing or sending an item back.
I haven't received an order confirmation or shipping email. What should I do?
You will receive an order confirmation email shortly after placing your order. If you don't see it, please check your spam folder or contact us. Shipping confirmation is sent when your order ships.
The product I received looks different from the website.Why is that?
We do our best to accurately represent our products online, but sometimes, the actual product
might slightly vary in color, texture, size, or shape due to differences in
monitor and device displays. Also, our handmade products often have unique variations in color, shape, or pattern, which are natural characteristics, not defects. Each item is distinctive. If you're unsure about a product's appearance, you're always welcome to contact us for clarification at info@plumeriadd.com
Do you offer custom pieces?
Many of our designs are original creations by Irem Utaş. We also accept select custom design inquiries as we have architects in our team. Please contact us to discuss your vision.